BROTHERS FAQ

Brothers

It is time for us to say goodbye to Brothers. We are doing this in order to turn our full attention to Justice and the tween girl that we know and love so well. While the Brothers website is officially closed – all previous orders are in the process of being fulfilled and our product is currently still available in Brothers stores. Please contact Customer Service from 6AM ET until 12AM ET, 7 days a week at info@tweenbrands.com or at 1-866-246-5822 if you have questions.

Returns of Brothers Merchandise


Can I return a Brothers item to a Justice retail store?

We will gladly accept returns of unwashed, unworn, or defective Justice or Brothers merchandise at any of our stores in the United States within 90 days of the original purchase date. When you have an original sales receipt/invoice, refunds will be provided in the manner in which the original purchase was made, except where the original purchase was made online using PayPal. Merchandise purchased using PayPal and returned to stores with the invoice will be issued a merchandise credit certificate for the purchase price. Without an original sales receipt/invoice, we will extend a merchandise credit certificate for the current selling price of the returned merchandise.

We reserve the right to verify original purchase and to ask for identification for returns made without a receipt. Gift receipts and exchange receipts may only be used to receive a merchandise credit certificate or merchandise exchange for the price indicated on the receipt.

A 10-day waiting period is required before customers having purchased by check will be given a refund. Discounts given at the time of purchase will be deducted from returned merchandise. In the event of a return or exchange, discount will be forfeited and may not be reused.

How can I return Brothers merchandise that was purchased from the shopbrothers.com website?

Unwashed, unworn, or defective merchandise purchased through our shopbrothers.com website may be returned to stores under the Returns and Exchanges Policy above or may be returned by mail within 90 days of the original purchase date to the Return Center listed below. Please follow the instructions on the invoice. Refunds on returns to the Return Center will be provided in the manner in which the original purchase was made.

Address labels are provided. If you choose not to use the label provided or are ineligible for our free returns offer, you must prepay postage at the point of return. We cannot accept COD packages. Shipping and handling are nonrefundable.

The Return Center address:
Justice Returns
175 Heritage Drive
Pataskala, OH 43062

Gift Cards & eGift Cards


Where can Brothers gift cards and eGift cards be used?

Brothers Gift cards and eGift cards do not expire and can be used to purchase merchandise in stores that carry Brothers product, while supplies last. Brothers gift cards and eGift cards can also be used to purchase Justice merchandise online and in Justice stores in the U.S. or Canada, regardless of where they were purchased, subject to the application of exchange rates where applicable.