Canada FAQ

Canadian Stores

Where are the Justice Canadian stores?

Please visit the store locator page for a complete list of Justice Canadian stores.

Will the Justice Canadian stores be the same as they are in the U.S.?

Yes. The Canadian stores will have the same look and feel as the U.S. stores.

Will the product assortment, promotions and offers in Canadian stores be the same as U.S. stores?

The product assortment may vary by store location. In addition, the pricing and promotions offered in Canadian stores may differ from the pricing and promotions for the same products in the U.S. stores and at shopjustice.com.

Please contact your local Canadian store for more details on product selection and specific promotions and offers. Please visit the store locator page for a complete list of Justice Canadian stores.

Can I return an order to a retail store?

Items purchased from a Canadian store can only be returned to a Canadian Justice store. Items purchased from a U.S. store cannot be returned to a Canadian Justice store.

Items purchased from shopjustice.com or shopbrothers.com can be returned via mail to the Online Returns Center or at any U.S. retail store. Merchandise purchased using PayPal and returned to a U.S. store with the invoice will be issued a merchandise credit certificate for the purchase price valid at any U.S. Justice Store.

Canadian Online Orders


How do I track my order?

Once your order ships, you will receive a shipping confirmation email and you will be able to track your order with the link provided in the email. You can also check the status of any order placed online within the last 30 days. Please note that tracking availability may vary. Some orders may not have updated tracking information until the package has reached the Canadian border. You can also track your order by going to Order Status and providing your order number.

Where can I find my order status?

The status of your order is easy to find:

  • Check your email. You will receive emails keeping you up-to-date about the status of your order.
  • Visit the website. Click on order status at the top. You may access your order status 24 hours a day and view information about your most recent orders as well as past orders.
  • Contact us. Please contact customer service at info@tweenbrands.com or at 1-866-246-5822 if you have questions.

How long will it take to ship my order?

Please be aware that items shipped from the U.S. to Canada may require additional delivery time because of increased security measures at border crossing points. Neither 3rd Day nor Overnight shipping are available for shipments to Canada.

For shipping and handling rates to Canada, please visit the Shipping & Handling page.

How do duties and taxes affect my shopjustice.com and shopbrothers.com order?

Any order shipped to Canada is subject to import duties and taxes which are levied once your package reaches the country of destination and are the responsibility of the recipient. Rejecting an order due to any declared duties or taxes does not entitle the purchaser to a refund.

How are prices displayed on shopjustice.com and shopbrothers.com?

All prices are shown in, and processed with, U.S. currency.

How do I return an order by mail?

The invoice in your package will contain detailed instructions for returning items shipped to a Canadian address.

Canadian Exchanges


Where can I make an exchange?

Items purchased at a Canadian store can only be exchanged at a Canadian Justice store. Items purchased from a U.S. store cannot be exchanged at a Canadian Justice store.

Items purchased from shopjustice.com or shopbrothers.com can be exchanged via mail to the Online Returns Center or at any U.S. retail store.

Gift Cards & eGift Cards


Where can gift cards and eGift cards be used?

Gift cards and eGift cards can be used online and at U.S. or Canadian stores regardless of where they were purchased, subject to the application of exchange rates where applicable.

Where can I order an eGift card?

eGift cards can be ordered only at shopjustice.com or shopbrothers.com.

J-Bucks & Fun Cards

J-Bucks and Fun Cards earned online at shopjustice.com or shopbrothers.com cannot be redeemed at Canadian stores.