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CANADA FAQ'S

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Merchandise Subtotal international standard service
$0.01-$50.00 $15.00
$50.01-$100.00 $25.00
$100.01-$200.00 $40.00
$200.01 and up $50.00

Our prices do not include duties, value-added taxes, or miscellaneous fees that may be assessed in connection with international shipping. If assessed, these charges are levied after your package leaves our possession and are the responsibility of the package recipient, who will be billed for them by the local Customs Office, the shipping company, or others. Duties, value-added taxes and miscellaneous fees associated with your order are not refundable by Justice. Rejecting an order due to duties, taxes, or fees does not entitle the purchaser to a refund from us and may not avoid the duties, taxes, or fees. Please keep this in mind when shipping a gift item to a destination outside the U.S.

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Please visit the store locator page for a complete list of Justice Canadian stores.

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Yes. The Canadian stores will have the same look and feel as the U.S. stores.

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The product assortment may vary by store location. In addition, the pricing and promotions offered in Canadian stores may differ from the pricing and promotions for the same products in the U.S. stores and at shopjustice.com.

Please contact your local Canadian store for more details on product selection and specific promotions and offers. Please visit the store locator page for a complete list of Justice Canadian stores.

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Items purchased from a Canadian store can only be returned to a Canadian Justice store. Items purchased from a U.S. store cannot be returned to a Canadian Justice store.

Items purchased from shopjustice.com can be returned via mail to the Returns Center or at any U.S. retail store. Merchandise purchased using PayPal and returned to a U.S. store with the invoice will be issued a merchandise credit certificate for the purchase price valid at any U.S. Justice Store.

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The status of your order is easy to find:

  • check your email. you will receive emails keeping you up-to-date about the status of your order.
  • visit the website. click on order status at the top. you may access your order status 24 hours a day and view information about your most recent orders as well as past orders.
  • Contact us. Please contact customer service at info@justiceretail.com or at 1-866-246-5822 if you have questions.

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Once your order ships, you will receive a shipping confirmation email and you will be able to track your order with the link provided in the email. You can also check the status of any order placed online within the last 30 days. Please note that tracking availability may vary. Some orders may not have updated tracking information until the package has reached the Canadian border. You can also track your order by going to order status and providing your order number.

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All prices are shown in, and processed with, U.S. currency.

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The invoice in your package will contain detailed instructions for returning items shipped to a Canadian address.

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Items purchased at a Canadian store can only be exchanged at a Canadian Justice store. Items purchased from a U.S. store cannot be exchanged at a Canadian Justice store.

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For traditional gift card only purchases, shipping and handling charges will be assessed for orders placed on the web or placed via phone orders. The chart below reflects these charges for shipping to Canada:

Ship Method Shipping Charge
Gift Cards Purchased with Merchandise shipping to Canada When gift cards are purchased with merchandise, they will be shipped separately at no additional cost.
Gift Card Only Orders shipping to Canada A $15.00 shipping and handling charge will be assessed for traditional gift cards purchased and shipped via Standard Service to Canada without merchandise.

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Gift cards and eGift cards can be used online and at U.S. or Canadian stores regardless of where they were purchased, subject to the application of exchange rates where applicable.

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eGift cards can be ordered only at shopjustice.com.

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Style Perks earned online at shopjustice.com can be redeemed at Canadian stores.

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Text INSIDER to 42779 to sign up for text message alerts!

By texting INSIDER to 42779, you agree to receive recurring marketing messages from Justice with offers and information at the mobile number you designate. Text messages may be sent via automatic telephone dialing system. Your consent to receive text alerts is not required as a condition of any purchase. You must be at least 18 years of age, and must either be the mobile account holder or have authorization to enroll the designated mobile number in the Justice Text Messaging Program. Message and data rates may apply. Text STOP to 42779 to opt out. Text HELP to 42779 for help. Full terms and conditions are available at //shopjustice.com/customerService/terms#mobile-features.

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