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RETURNS

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Store purchases made 2/1/20 through 7/23/20 with a receipt/invoice can be exchanged or returned to original payment method. We are not accepting online returns or exchanges in stores. Start your free online return here.

Subject to the other terms of our return policy, we will honor your in-store return in the original form of tender at original price paid with your original receipt, until further notice. Final sale items are not returnable.

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Take advantage of our free online returns for US orders by starting your return here. We are not accepting online returns in stores.

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We offer free mailed returns of online US orders. Simply click here to start the online return process.

For the fastest return and refund process, create a separate return label for each order (if you don't, the items not associated with that order will be processed separately and your refund will be delayed).

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Justice offers free returns for online or phone purchases shipped to the contiguous 48 United States of unwashed, unworn, or defective Justice Merchandise within 90 days of the original purchase date. Gift cards and eGift cards are not eligible for free returns. Shipping and handling are nonrefundable.

For the fastest return and refund process, create a separate return label for each order (if you don't, the items not associated with that order will be processed separately and your refund will be delayed). Tap here to begin the return process and generate your free return prepaid label. Note: all available items in your order must be in the shipped status before you can begin the return process.

Complete the steps as prompted in the online return process. Print out the return label and carefully pack the item(s) you’re returning from each order in one package and include your printed return invoice.

Please remove any previous labels or tape from the package. Once your package is ready to be shipped, refer to the shipping carrier on the label to determine closest location. No printer? Bring your return item(s) and return email to your nearest UPS or USPS store for assistance.

For UPS, drop it off at your nearest UPS location.

For USPS (U.S. Postal Service), give it to your local carrier or drop it off at the nearest USPS location.

Once your package is scanned, you will receive a return confirmation email with a tracking number, allowing you to track the progress of your return. You may also sign in to your Justice account online and view the progress of your return! Allow up to 3-5 days to receive your refund once you mail your package.

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If you choose not to initiate a return online to generate a printable return label, or if your order is ineligible for our free returns offer, you must prepay postage at the point of return. Please note that we cannot accept cash on delivery packages. Shipping and handling are non-refundable.

Please allow up to 3-4 weeks for your return to be processed and a refund to be issued.

Return center address:

Justice Returns
7295 San Gorgonio Dr.
Riverside, CA 92508

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– When you have an original sales receipt/invoice, refunds will be provided in the manner in which the original purchase was made, except where the original purchase was made online using PayPal.

– Merchandise purchased using PayPal and returned to stores with the invoice will be issued a store credit for the purchase price.

– We reserve the right to verify original purchase.

– Shipping and handling are non-refundable.

– Gift receipts and exchange receipts may only be used to receive a store credit or merchandise exchange for the price indicated on the receipt.

– Discounts given at the time of purchase will be deducted from returned merchandise. In the event of a return or exchange, discount will be forfeited and may not be reused.

– A 10-day waiting period is required before customers having purchased by check will be given a refund.

– Final sale items are not returnable.

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For purchases paid for with a credit or debit card, a refund will be issued to your bank.

For purchases paid for using your PayPal Account, a refund will be issued to the PayPal account you selected during the transaction.

For purchases paid with a gift card, a refund in the form of an eGift card will be sent to the email address of the purchaser on the order.

For order in store purchases paid with a gift card, cash, check or store credit, a refund in the form of an eGift card will be sent to the email address of the purchaser on the order.

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The Effective Date of these Purchase Terms and Conditions is July 24,2020.

These Purchase Terms are Additional Terms, as defined in the Justice Terms of Use, and together with the Terms of Use apply to your purchase of a service or product offered via the Tween Channels, as that term is defined in the Terms of Use, to your purchases through our catalog, and (as applicable) to your purchases in our U.S. retail locations. Your purchase from us constitutes your agreement to follow these Purchase Terms and Terms of Use and to be bound by them. IF YOU DO NOT AGREE, PLEASE DO NOT PURCHASE FROM US. Please also review the Justice privacy policy.

We will gladly accept returns of unwashed, unworn, or defective Justice merchandise purchased either online or at any of our stores in the United States (including Justice and Justice Factory Stores) within 90 days of the original purchase date. When you have an original sales receipt/invoice, refunds will be provided in the manner in which the original purchase was made, except where the original purchase was made online using PayPal. Merchandise purchased using PayPal and returned to stores with the invoice will be issued a store credit for the purchase price. Final sale items are not returnable.

We reserve the right to verify original purchase and to ask for identification for returns made without a receipt. Gift receipts and exchange receipts may only be used to receive a store credit or merchandise exchange for the price indicated on the receipt. Shipping and handling are nonrefundable.

A 10-day waiting period is required before customers having purchased by check will be given a refund. Discounts given at the time of purchase will be deducted from returned merchandise. In the event of a return or exchange, discount will be forfeited and may not be reused.

Checks can not be accepted for JCC payment in stores.

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