Fast and easy checkout
View your complete order history
See order status and delivery tracking information
Save items in a list for later
Create an online account and then join Club Justice!
To create an account, click here!
Tap the "account" icon at the top of the desktop or mobile screen. Once you access the sign up page:
Enter your information and birthdate (the children’s online privacy protection act (coppa) requires that we ask for your birthdate. Please enter the date carefully.)
If you've been approved, you'll be logged in automatically and taken back to your shopping experience.
Use this link to visit the "reset password" page. Note: If you had an account with Justice prior to January 15, 2021, your account is still saved with us! To access it, reset your password using the email address you had on file with us. Once the password is reset the account will be active and display new order information go forward.
To reset your password, enter your sign in email address, then select password reset. A password reset email will be sent within 15 minutes - please make sure to check your spam folder.
If you're attempting to sign in and the system doesn't recognize your email address, please create a new account.
If you're attempting to sign in and you no longer have access to a previously used email address, you must create a new account.
There is an unsubscribe link in the promotional emails sent. Note that when you place an order, you will receive updates about the order using the email address you provided.
Not at this time. We recommend you sign up for email/SMS and connect with us on Instagram and Facebook to keep up with all things Justice!
We accept Visa, MasterCard, American Express and Discover as well as Paypal, Apple Pay, Amazon Pay and Klarna. Please note that we do not accept any other methods or payment apart from those listed above.
How to troubleshoot failed authorizations and/or payment declines:
To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you need to contact your bank directly to solve most payment issues. Contact your bank to resolve payment issues even if:
You've successfully used the payment method on a previous order and/or you have funds available in your bank or credit card account to cover the order cost.
Here are steps you can take to resolve some known payment issues. Once you've identified the possible issue, place the order again online ensuring the billing and card information is entered exactly as stated on your billing statement and card. If you're not able to identify or resolve the issue, we recommend you place the order using a different card.
Verify the payment information entered on your order by checking the following: Did your billing address change recently or did you get a new card with a new expiration date? Have you had a name change?
Make sure that the security code is entered correctly. Security codes can appear in different spots on different types of cards.
Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first-time orders and high-value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
Contact your bank about payment authorizations, reserved funds and charges. When you place an order, we contact your card's issuing bank to confirm that your credit card has a valid number and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase. Some banks have been known to hold these authorizations for 7-10 business days. If your payment is being declined due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations and request that they remove any extra authorization to free up funds in your account.
Justice Customer Care can help you in the following ways:
Verify the billing and shipping information entered on your order.
Transfer you to our Web Ordering Process Department for further research.
No, we do not price match any other retailer.
Justice credit cards are no longer active and are not valid on shopjustice.com. For questions related to a Justice credit card, please contact Comenity Bank for assistance. Their phone number is: 855-796-9632.
For questions related to a Justice credit card, please contact Comenity Bank for assistance. Their phone number is: 855-796-9632
Yes! You can purchase eGift Cards here. The gift card will be added to your cart and you can checkout with it in your order. The eGift card will be sent to your email address and you can forward it to its recipient or print it and deliver it in person!
Immediately in most cases! If you don't see it in your email after purchasing, check your junk, spam, and promotional folders. If there is an issue with your payment, your order will be held until verified or up or 48 hours.
Multiple Justice eGift cards can be applied to any order.
All gift cards are final sale and cannot be returned.
All outstanding gift cards and merchandise credits needed to be redeemed by January 15, 2021 online or in-store, while the Justice sale and closeout event was ongoing. After that date, gift cards and merchandise credits will not be redeemable at ShopJustice.com or anywhere Justice merchandise is sold.
Unfortunately, we don't have a way to facilitate an exchange. Items returned will be credited against the original payment for the order. We recommend you contact the purchaser and work together to find the perfect gift for the gifted recipient. Please note that our items sell out fast and are rarely replenished, so you may want to re-order quickly.
No, not at this time. We currently don't offer any type of gifting service such as gift receipts, gift wrap or messages. All packages are sent with an invoice enclosed - we are not able to remove invoices from our orders.
If you had an account with Justice prior to January 15, 2021, your account is still saved with us! To access it, you must reset your password using the email address you had on file with us to reactivate your account. You will see information on new orders placed, but will not see your previous Club Justice account information.
No, any points you had before January 15, 2021 will not be added back to your account. Stay tuned later this year for the relaunch of Club Justice, where you'll earn points on every purchase.
Stay tuned later this year for the relaunch of Club Justice, where you'll earn points on every purchase.