Top Customer Questions

How does the gift with purchase (GWP) offer work?

Once the items in your cart meets the purchase threshold, select the link in the global banner to the collection page where the gift is located, then add one gift item to your cart. The threshold value excludes gift card purchases, sitewide discounts, taxes and shipping. The gift item will appear as a $0.00 item in the cart and in checkout.  Limit one free gift
per purchase per customer. Limited quantities. Offer is valid while supplies last

Looking for a Justice backpack?

This year we're offering pre-orders on our backpacks so you can shop for her favorite item in advance. Find her favorite and shop now in School Shop.

How does backpack pre-order work?

Justice backpacks are a back-to-school favorite and must-have for the new school year!  This year, we’re offering pre-orders on our backpacks in School Shop so you can shop for her favorite item in advance. Here are a few things to know:

• Items available for pre-order will indicate an estimated ship-by date on the product details page, in the cart and in checkout
• Pre-order items are not available for expedited shipping:
• If you need in-stock items shipped via expedited delivery, we recommend you place a separate order
• If your orders contain both in-stock items and pre-order items, the in-stock items will generally ship separately to ensure you receive your items as quickly as possible
• Payment is made for pre-order items at the time your order is placed, so that we can hold the item for you
• Once the pre-order item is ready to ship, you will receive a shipping confirmation email with tracking information
• The return window for pre-order items begins on the ship date, which means you’ll have 45 days from the ship date to return, if needed

Can I cancel or change my order after submitting it?

Unfortunately, once an order is placed it cannot be changed or canceled. Find information about returns here.

What sizes do you offer in your product selection?

The Justice size range is from 5/6 (XS) to 20 plus (XXL). In denim, in addition to regular and plus, slim sizes are offered. Size ranges may differ in certain categories - we recommend you check the size chart to see if the item you're looking for is available in the size you need. Size charts may be found on the product page. Tip: certain sizes sell out fast due to demand - we recommend you frequently check the new arrivals section and purchase quickly so you are able to purchase the size needed when it first arrives.

If I return my item, when will I receive my refund?

We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, or unused items purchased from within 45 days of the order date. Refunds will be provided for items eligible for return in the manner in which the original purchase was made. Please allow up to 3-4 weeks for your return to be processed and a refund to be issued. Look here for more information about returns or to initiate a return.

What's happening with the Justice loyalty program, Club Justice?

We have great news! Now that Justice is under new ownership, we will be relaunching our loyalty program with awesome new ways to get rewarded. See other Club Justice FAQs here.

Sign up for our emails and follow us on Instagram and Facebook to stay up to date on all things Justice!

I have a gift card I obtained before January 15, 2021 – can I use it?

All physical gift cards, eGift cards and store/merchandise credits issued before January 15, 2021 were required to be redeemed by January 15, 2021 online or in-store, while the Justice sale and closeout event was ongoing. After that date, physical gift cards and merchandise credits will not be redeemable at or anywhere Justice merchandise is sold. now offers e-Gift cards, find out more on our gift card page.

Who do I contact about an order placed before January 15, 2021?

The Justice brand was sold in late 2020 and held a closeout sale, which ended on January 15, 2021. Orders placed between November 13, 2020 and January 15, 2021 were Final Sale and non-returnable. To track an order placed during the closeout sale, refer to the tracking link in the shipping confirmation sent. We don't have any access to information regarding orders placed prior to Ascena transferring ownership to us, so we are not able to help you directly. If you returned an order and were not refunded, have a standing order that you were charged for but did not receive, or have an open claim for non-delivery of goods, you may want to contact your credit card company to discuss resolution options.

Do you have any Justice store locations?

Justice no longer has physical store locations and currently has no plans to open stores. Shop for all things Justice at! Follow us on Instagram and Facebook to stay up to date on all things Justice.

Do you or when will you ship outside the US?

Justice isn't currently shipping outside the U.S. and its territories. We know girls around the world love our brand, so we're working hard to offer international shipping later this year! Sign up for emails at the bottom of this page to stay updated on all things happening with!