The Justice brand was sold in late 2020 and held a closeout sale, which ended on January 15, 2021.
Orders placed between November 13, 2020 and January 15, 2021 were Final Sale and non-returnable.
To track an order placed during the closeout sale, refer to the tracking link in the shipping confirmation sent. We don't have any access to information regarding orders placed prior to Ascena transferring ownership to us, so we are not able to help you directly. If you returned an order and were not refunded, have a standing order that you were charged for but did not receive, or have an open claim for non-delivery of goods, you may want to contact your credit card company to discuss resolution options.
For product related questions for items purchased prior to 1/21/21, unfortunately, we do not have access to that information.