LIVE JUSTICE APP

FAQs for App Use

What is the Live Justice app?

The Live Justice app is a fun, safe and free social networking app that encourages girls to express themselves, make friends in the Justice community, create and share posts and wish lists and allows access to special offers and insider scoops on all things Justice.

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How do I download the Live Justice App?

The Live Justice app is currently only available on the App Store for Apple devices. This includes iPhone, iPad, and iPod touch. When inside the App Store, search for "Live Justice". You'll see our white app icon with a pink Justice logo. Searching for Justice may not bring up the Live Justice app. Do not be confused by our other app, Justice Catalog.

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Can I have more than two accounts on one device?

Right now, only one account can be on a device at a time.

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Which countries is the App available in?

Within the U.S.A only

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Is there an Android version of the App?

The Live Justice App is currently only available for Apple devices in the App Store.

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How do I submit a question or comment?

We regularly monitor reviews and comments on the App Store.

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What if I have a technical issue?

You can go into your profile then click the settings icon in the top right corner and click "Contact Support". A parent's email address is required to submit.

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Have a question?

Is something not working? Or maybe you just haven't figured out how to do something? Feel free to submit a support ticket within the app, with an email address attached. We'll look into the issue and get back to you as soon as we can.

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Creating an Account

To get started, users needs to create an account. She can do so by pressing the center key icon on the bottom of the screen. This will begin your registration process. Usernames are automatically generated by pressing the green button - but be careful before you move on, as there is no way to go back and see a previously-generated username after you have passed through it.

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Registration

To use all of the features on the Live Justice app, users must register their device to create a unique account. This process is securely protected by ChildGuard software to ensure that they are protected and parents have the ability to monitor user activity on the app once she is engaging with friends. To register, users must enter a parent or guardian's email address to send an activation verification email. Upon receipt of that email, the parent will be asked a series of questions through the Child Guard system to ensure verification. When the approval is completed by the parent/guardian, the girl will see a "+" appear on the bottom center screen of the App, signaling that she is now able to post to the newsfeed and add friends.

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Setting Up Your Profile

Once a girl is registered and approved, she can begin building her profile. Choose a status update from our library of statuses to be displayed on the user profile page. These will change throughout the year. Then pick out an avatar and a background image. Note that you are not able to upload photos for the avatar and background image.

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Adding Friends

Once a girl is registered and approved, she becomes a Justice Insider. With this comes the ability to add friends that are also using the Live Justice app. To add a friend, click on the magnifying glass and select "add a friend" in the top right corner. Users will have to enter the entire username of their friends, including the number sign and four-digit number behind their automated name. This full user name is able to be seen in the profile page, found by clicking the top right icon on the main screen.

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Finding Secrets

To find Secrets using the Live Justice app, users will click on the star icon on the bottom of the main app screen, which will prompt the user to allow the app to use the camera. Scanning an item that has a Secret attached to it will cause a Secrets animation to appear followed by a special Secret. If the user is having a hard time finding a secret, click on the ? icon in the top right corner to see a list of hints as to what items have Secrets attached.

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Creating Secrets

In order to create a secret, users will need to first scan an item that has a Secret attached to it. This will allow the user to get into her custom Secrets, which involves adding emojis, text, and more!

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Creating a Wishlist

To create a wishlist, a user can click on the catalog icon on the bottom of the main app screen. This will allow the user to browse the latest Justice styles. To add an item to a wishlist, the user simply taps the heart on the item’s picture, clicks “Save to Wishlist” at the bottom of the screen, and chooses which wishlist to save it to. To view a wishlist, users can tap the wishlist icon in the top corner of the catalog screen.

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What can my child do?

As a guest, an unregistered user can view posts from Justice, Girls with Heart, create Wishlists, view the Justice catalog, and view/play with the "Secret Design" feature. In addition to the features already described, registered users can post to their own timeline (images, videos) add Justice items to posts, customize their profile, 'friend' and follow their real-world friends, share their Wishlists with a parent or guardian, create Secret Designs using special animations with stickers and fun messages, enter contests and sweepstakes, get special offers and exclusives, and participate in other fun surprises.

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Does my child have to register?

No, registration is not required but limits what a user can do in the app - see above..

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Why does a parent or guardian have to validate their identity?

As a child is potentially posting their image to a type of social network (although gated and safe) via the app, the FTC requires Justice to validate the parent or guardian's identity.

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Will the app use my child's real name or location?

No, all users will have an alias, and geo-location is never used within in the app.

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Is my child's account private?

Yes, all accounts by default are private. Only 'accepted' friends within the app's messaging system can view the child's post. No user can "friend" another user within the app. In order to friend another user, the child must enter the full user name plus identifying numbers which are not visible within the app community.

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Why can't registered users use their real names?

In the spirit of the app community and for safety, the child is able to create a fun alias that showcases their personality by combining names from the large selection of pre-determined user names provided.

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How do I report an issue with another user or report an inappropriate post?

On the post, tap on the 3 dots at the top right corner and a menu will appear with an option to "Report this Post."

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How does my child add a friend?

Under Profile, tap the top right Search (Magnifying Glass) icon. Enter the friend's full username including numbers and tap done. A message will appear that the request was sent. The friend will have to check their inbox to accept the invite.

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What happens if my child or I no longer want an account?

Permanently delete the account in the app at any time within the app's "Settings" feature or click the "Delete Account" link in any post notification email you've received.

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What happens if my child or I delete my account and want it back?

If an account is deleted, the data is permanently erased and there is no method to reactivate it. A new account must be created. Permanent deletion of an account is a two-step process to prevent accidental closure.

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Can I delete my child's post?

Yes. After a post is created, you will receive an email that gives you the option to permanently delete the post.

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Can my child interact with strangers?

Your child can interact and communicate with users via emojis or safe pre-determined phrases. Your child cannot share any personal identifying information beyond those mechanisms.

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