Shipping & Returns

Shop from our U.S. site to ship to all 50 US states and to US territories, including America Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau and the U.S. Virgin Islands and to APO/FPO.

We do not ship to hotels or freight forwarders - these orders will be canceled.

Justice isn't currently shipping outside the U.S. and its territories. We know girls around the world love our brand, so we're working hard to offer international shipping later this year.  Stay tuned and get all the latest information by signing up for email at the bottom of this page!

Don't worry! Your package is still moving your way (even if the tracking doesn't update). It often takes from 24-48 hours from the time a tracking number is assigned to a package for it to activate. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped. It can be that the courier is using a malfunctioning scanner, that he forgot to scan the item or that the delivery has been interrupted for some reason. It can be that your shipment is “out for delivery” but hasn't been scanned in 14 hours or more, which causes the USPS to send an automated message at that point. If you don't receive the items after 18 business days after ordering, please contact us - we'll be glad to help!

No, we aren't able to offer multiple-address shipping within one order.

Orders placed before 2pm EST M-F will begin processing that day. Orders placed after 2pm EST M-F will begin processing the next business day.
Boxes.

Orders are shipped Monday thru Friday. You will be notified via email once your order has been shipped, and you may opt-in after checkout to receive text message updates about the status of your order.

Express and Priority orders cannot be delivered to P.O. Boxes.

Ground shipping: Orders may take up to 2-5 business days to process. We estimate your order will be delivered within 4-10 business days. If you need an item guaranteed to deliver within a specific timeframe, we recommend you consider Express (3-4 business day delivery) or Priority (1-2 business day delivery).

Express Shipping: Orders placed before 2pm EST M-F will begin processing that day, with expected delivery in 3-4 business days from order date. Orders placed after 2pm EST M-F will begin processing
the next business day, with an expected delivery in 2-3 business days from that date.

Note: If an order is placed after pm ET Friday through Sunday, that order will begin processing on the next business day, which is a Monday, or next business day if Monday is a holiday. Express and Priority orders cannot be delivered to P.O. Boxes.

Priority Shipping: Orders placed before 2pm EST M-F will begin processing that day, with expected delivery in 1-2 business days from order date. Orders placed after 2:00 p.m. EST M-F will begin processing
the next business day, with an expected delivery in 1-2 business days from that date.

Note: If an order is placed after pm ET Friday through Sunday, that order will begin processing on the next business day, which is a Monday, or next business day if Monday is a holiday. Express and Priority orders cannot be delivered to P.O. Boxes.

Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.

Shipping and handling charges are assessed on all orders based on the merchandise total after discounts and before taxes. Shipping and handling charges are nonrefundable. Express and Priority orders cannot be shipped to P.O. Boxes.

Orders placed before 2pm EST M-F will begin processing that day. Orders placed after 2pm EST M-F will begin processing the next business day.

Domestic - Contiguous U.S.
Ground Shipping: Orders $0.00 to $74.99 – $7.99
Ground Shipping: Orders $80.00 and up – Free
Express Shipping (3-4 business day delivery): All orders – $25.00
Priority Shipping (1-2 business day delivery): All orders - $35.00

Alaska, Hawaii, and Puerto Rico
Express Shipping (3-4 business day delivery): All orders – $30.00
Priority Shipping (1-2 business day delivery):All orders - $40.00

U.S. Territories (American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, and U.S. Virgin Islands)
Express Shipping (3-4 business day delivery): All orders – $30.00

Military APO/FPO (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)
All Orders - USPS Carrier Calculated Rates, plus a 25% handling fee.

Due to the contents of some products, orders containing these products are restricted to standard ground service in the Continental U.S. only. Refer to the product description for any shipping restrictions and details.

Expedited orders cannot be shipped to P.O. Boxes. We do not ship to hotels or freight forwarders.

Please allow 48 hours after the carrier indicates it was delivered - there's a chance it's still in transit. We recommend you check around your entrances as carriers may place in different locations. If after 48 hours you've not received your package, please call us at 855-655-2514 or contact us via email at cs@shopjustice.com and we'll help you sort it out.

If your order contains multiple items, they may arrive in different packages on different dates. You will receive a separate shipping confirmation email and/or text message for each package.

We do ship to APO/FPO. We also ship to P.O. Boxes (ground shipping only). We do not ship to hotels or freight forwarders - these orders will be canceled.

We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, or unused items purchased from shopjustice.com within 45 days of the delivery date. Once an order has been placed it can't be cancelled or changed. Refunds will be provided for items eligible for return in the manner in which the original purchase was made. Discounts given at the time of purchase will be deducted from returned merchandise refund. In the event of a return, discount will be forfeited and may not be reused. Final sale items are not returnable. Shipping and handling are nonrefundable. Customers are responsible for the return shipping label cost or postage to self-mail. The return label cost will be deducted from the refund due amount back to the customer. We reserve the right to verify the original purchase for returns requested without an order number or shipping confirmation. Initiate an online return here. Please allow up to 3-4 weeks for your return to be processed and a refund to be issued.

Click here to start a return.

To search for your order, enter one of the options below for each field:
1st field (Email Address or Phone Number). Enter the email address used for your order.  Or, you may enter the phone number used when placing the order, but it must be a valid, working number or the search results will not find your order.  
2nd field (Order Number of Return Number)Enter the order number associated with the item(s) you'd like to return (i.e. JUST-1234).  You may locate your order number on the order or shipping confirmation email sent to you, or on the pack slip shipped with your item(s).  Or, if you've already started a return for the items(s), you may enter the Return Number, which is found on the Return Instructions Packing Slip generated with your return label.

Select 'Search for an Order' to look up your order and download a printable return label. If you initiate a return online and chose to download and print the label, a $7.00 fee will be credited against your refund once your return is processed.

OR

Send your eligible return through a carrier of your choice to: 10746 Commerce Way, Suite B, Fontana, CA 92337. All returns must be sent with prepaid postage; we do not accept C.O.D. We recommend using a traceable method to ship back your return.

APO/FPO and shipping outside of contiguous US cannot use our return labels (as they are FedEx ground). Please send your eligible return through a carrier of your choice to: 10746 Commerce Way, Suite B, Fontana, CA 92337. All returns must be sent with prepaid postage.

Shipping and handling are non-refundable. If you choose to use a different return method, shopjustice.com is not responsible for lost returns.

We do not offer free returns. If you initiate a return online and chose to download and print the label, a $7.00 fee will be credited against your refund once your return is processed. If you choose not to initiate a return online to generate a printable return label, or if your order is ineligible for our returns offer, you must prepay postage at the point of return. Please note that we cannot accept cash on delivery packages. Shipping and handling are non-refundable. If you choose to use a different return method, shopjustice.com is not responsible for lost returns.

Start your return here.

Please allow up to 3-4 weeks for your return to be processed and a refund to be issued.

Return center address:

Justice Returns
10746 Commerce Way, Suite B
Fontana, CA 92337

We currently do not offer exchanges. If you need a different size, color or style, we suggest returning your items and placing a new order for the product you desire as soon as possible. We don't replenish most of our items so once they are sold out, they won't come back into stock.

Worn, used, washed and/or outside 45 days from date of purchase.

A return number is provided after a return has been initiated. It may be found on the Return Packing Slip that is generated with your return label and located at the top of that page.

If you are searching for an order to start a return, the best information to provide is the email address associated with the order and the order number. Below is the information options to search for an order:

1st field (Email Address or Phone Number). Enter the email address used for your order.  Or, you may enter the phone number used when placing the order, but it must be a valid, working number or the search results will not find your order.  

2nd field (Order Number of Return Number). Enter the order number associated with the item(s) you'd like to return (i.e. JUST-1234).  You may locate your order number on the order or shipping confirmation email sent to you, or on the pack slip shipped with your item(s).  Or, if you've already started a return for the items(s), you may enter the Return Number, which is found on the Return Instructions Packing Slip generated with your return label.

Unfortunately, we don't have a way to facilitate an exchange. Items returned will be credited against the original payment for the order. We recommend you contact the purchaser and work together to find the perfect gift for the gifted recipient. If a different size is needed, please note that our items sell out fast and are rarely replenished, so you may want to re-order quickly.

No, only items purchased from shopjustice.com after April 1, 2021 are eligible for returns to Justice.

APO/FPO and shipping outside of contiguous US cannot use our return labels (as they are FedEx ground). Please send your eligible return through a carrier of your choice to: 10846 Commerce Way, Fontana, CA 92337. All returns must be sent with prepaid postage.

If you choose not to initiate a return online to generate a printable return label, or if your order is ineligible for our returns offer, you must prepay postage at the point of return. Please note that we cannot accept cash on delivery packages. Shipping and handling are non-refundable.

Please allow up to 3-4 weeks for your return to be processed and a refund to be issued.

Return center address:

Justice Returns
10746 Commerce Way, Suite B
Fontana, CA 92337

All returns are processed within 10-14 business days from the date the package is delivered to our facility. Please save your return tracking number to track your order. Once your return is processed, you will receive an email notification confirming your refund amount. Please allow up to 3-4 weeks for your return to be processed and a refund to be issued.

All refunds are issued to the original form of payment.

Please allow up to 3-4 weeks for your return to be processed and a refund to be issued. We reserve the right to verify original purchase. Shipping and handling are non-refundable. Discounts given at the time of purchase will be deducted from returned merchandise. Final sale items are not returnable.

No. All refunds are issued to the original form of payment. If you paid with a credit card that is no longer active, your bank will route your funds to you accordingly. If you paid using a bank gift card, but disposed of your card, please contact us before returning your order so that we can assist you. Once a refund is processed, it cannot be recalled.

If you've made all 4 payments with Klarna at the time of return, you will be credited the full amount of your purchase minus the shipping label fee. If you've yet to make all 4 payments with Klarna, you will be refunded for the amount you have already paid. Klarna will update you via email about the status of your refund. Read Klarna's full return policy here.

Orders placed on and after November 13, 2020 online are Final Sale with no returns. February 10, 2021 was the last day to create a return for orders placed on or before November 12, 2020.